Privacy Policy for our Clients

Privacy Policy
Effective Date: January 1, 2025

Canine Health Canada (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and their pets. This Privacy Policy outlines how we collect, use, store, and protect personal information in accordance with Canadian privacy laws.

We may collect the following types of information from clients:

• Personal Information: Name, address, phone number, email address, emergency contact details
• Pet Information: Pet name, age, breed, medical history, behavioral notes, vaccination records 
• Payment Information: Credit card or other payment details (processed securely via third-party providers) 
• Health & Safety Records: Information disclosed during first aid training, wellness checks, or consultations
   

Your information is used to:

• Contact you with important updates or reminders 
• Maintain accurate records of courses taken 
• Process payments securely 
• Improve our services and ensure the safety of pets and clients 
• Comply with applicable laws and regulations
   

We collect, use, and disclose your personal information only with your knowledge and consent, except where otherwise required or permitted by law. By providing us with your information, you consent to its collection and use as described in this policy.

We do not sell or rent your personal information. We may share it with:

• Service providers who support our operations (e.g., payment processors, IT services) 
• Authorities when required by law or for safety reasons
  

We use appropriate physical, technical, and administrative safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, or alteration. This includes:

• Secure password-protected databases 
• Encrypted payment processing 
• Confidentiality agreements with staff and service providers
   

You have the right to:

• Access and correct your personal information 
• Withdraw consent (subject to legal or contractual restrictions) 
• Ask questions or file a complaint about our privacy practices
   

To do so, please contact us using the information below.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

This Privacy Policy may be updated periodically. The latest version will always be available on our website or upon request.

If you have any questions or concerns about your personal information or this policy, please contact:

Canine Health Canada
info@caninehealthcanada.com
Phone:1-866-226-4632
Mailing Address: 75 Crystal Shores Road

Okotoks, AB T1S 2H9